Refund and Returns Policy

Effective Date:February 9, 2025
Thank you for choosing Focus Online LLC as your trusted provider of Unit Plans and Services. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.

Refund and Returns Timeline

We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 24 hours from the date of purchase. We
believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.returned item.

Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition, including all packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.

Refund and Shipping Charges

We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer $4.99 shipping on returns, with not restocking fee, which means you won’t have to worry about additional shipping costs when returning items.

For refunds, we offer the following options:

Store Credit: You can choose to receive store credit, which can be used on any future
purchases with us.

Items Eligible for Refund/Return/Exchange

While we strive to accommodate such requests, please note that we do not accept returns or exchanges. With exceptional cases, a store credit can be offered.

Refundable Items List Elligble for Store Credit (Specific):

To provide you with a clear understanding of the products that qualify for refunds, we maintain a list of refundable items. This list simplifies the process ensuring that you can easily identify items eligible for refunds. You can find the items list for possible store credit here https://focusonlinellc.com/special-needs-neurodivergent-learning-and-inclusion/. and https://focusonlinellc.com/resources/affordable-homeschool/

Non-Refundable Items List:

We also maintain a comprehensive list of non-refundable items to ensure transparency and clarity. This includes Tutoring, Advocacy, and Homeschool services located here: https://focusonlinellc.com/

Avoiding Chargebacks:

Our comprehensive refund and returns policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights. If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at [email protected]/716-436-8099. Your satisfaction is our priority, and we’re here to assist you.

Thank you for choosing Focus Online LLC!
Focus Online LLC
focusonlinellc.com
Last Updated: February 9, 2025